Privacy Policy

This privacy policy explains how Hair by Hare looks after the personal information you give us, what we learn about your interaction with our service and the choices you make about marketing communications you agree we may send you. This policy explains how we do this and tells you about your privacy rights and how the law protects you. 


Topics:

  • Why we collect your personal data 

  • Details about cookies

  • How and what information we collect about you 

  • How information about you will be used 

  • Marketing

  • How long your information will be kept for

  • Where your information is kept

  • Access to your information and correction 

  • Changes to our privacy policy

  • How to contact us



Why we collect your personal data 


We use cookies on our site to collect non-personal and personal information for the following purposes:

  • To provide and operate the service 

  • To provide our users with ongoing customer assistance and technical support

  • To be able to contact out visitors and users with general or personalised service-related notices and promotional messages

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services

  • To comply with any applicable laws and regulations 


Details about cookies


We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Our website’s functionality will be limited if you configure your browser to reject cookies.
Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others.


Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your
device, visit: www.allaboutcookies.org.

The following kinds of cookies may be used on this website:

  • Session cookie: These are essential for our service and enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit.

  • Persistent cookies are placed by affiliate websites or advertising providers such as Google so that we can track if users have visited us via such affiliates / advertising and assess the effectiveness of these activities.

  • Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to 365 days.


Other companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a
summary of the kinds of cookies used:

  • Analytics cookie: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily.

  • Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness.

  • Social Media cookies: These kinds of cookies are placed by social media companies when you use their features on another site. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise.

How and what information we collect about you 


We receive, collect and store any information about you that you enter on our website or provide us in any other way whether contact is online, on paper, by email or over the phone. For example :

  • When you book an appointment for a service or treatment

  • Visit the salon for a service or treatment

  • Fill in a testimonial or contact form


The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information and IP address. 


For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian. 


We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information, and methods used to browse away from the page. 



How information about you will be used


In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so. For example:

  • To fulfill a contract with you (i.e. To provide the service or treatment you have requested and to communicate with you about your appointments. 

  • When it is in our legitimate interest (i.e. There is a business or commercial reason to do so, unless this is outweighed by your rights or interests) 

  • When you consent to it: we will always ask for your consent to hold and use health and medical information. 


We will therefore share your information with the providers of our website and app, Wix.com


We have rigorous data protection and security in place with all our suppliers.


We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law. 



Marketing 


We may from time to time like to send you information about our services which may be of interest to you. We will ask for your consent to receive marketing information. 


You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Sophie Hare at sophie.hairbyhare@gmail.com 



How long your information will be kept for


Unless you request otherwise, we will keep your information for 1 year. After a year we will delete all your personal information, except for your name, relevant client history (e.g. allergy test records) and financial transactions (which we are obliged to keep for 6 years). 



Where your information is kept


Wix.com provides us with the online platform that allows us to sell our services and treatments to you. Your data may be stored through Wix.com 's data storages, databases and general Wix.com applications. They store your data on secure servers behind a firewall. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access. 


Your personal information may also be kept on paper records. 



Access to your information and correction


You have the right to request a copy of the personal information we hold about you. If you would like a copy of some or all of your personal information, please contacts Sophie Hare at sophie.hairbyhare@gmail.com 


We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. 


You have the right to object to our use of your personal information, or ask us to delete, remove or stop using your personal information if there is no need for us to keep it. 


We may contact you (unless you request us not to) with the information you provide when you fill in the Contact Form on our website. We may also contact you with any offers we provide. You have the opportunity to unsubscribe from texts or emails at any time.



Changes to our privacy policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 



How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you. 


By email sophie.hairbyhare@gmail.com 


You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern:


www.ico.org.uk/concerns/handling